Privacy Policy for Al Noor Windows Manufacturing
Al Noor Windows Manufacturing ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our services related to the design, production, and installation of high-quality, energy-efficient windows. This policy applies to all information collected through our online platform and any related services or sales.
Information We Collect
We may collect the following types of information:
- Personal Information: This includes information you voluntarily provide to us, such as your name, address, phone number, and email address. We collect this information when you request a quote, place an order, subscribe to our newsletter, contact us for support, or participate in a survey.
- Business Information: When engaging with us for commercial projects, we may collect business-related information, such as your company name, business address, and the contact details of relevant personnel.
- Usage Data: We automatically collect information about your interaction with our site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
- Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activity. You can control cookies through your browser settings.
- Project Information: Details related to your window design, fabrication, installation, repair, and maintenance projects, including dimensions, material preferences, and installation site specifics.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: To provide you with the window products and services you request, process your orders, and improve our overall service quality.
- Communication: To respond to your inquiries, provide customer support, and keep you informed about our products, services, and promotions.
- Personalization: To personalize your experience on our site and tailor our communications to your interests.
- Analytics: To analyze website traffic and usage patterns to understand how users interact with our site and improve its functionality.
- Marketing: To send you promotional emails and other marketing materials, where permitted by applicable law. You can opt-out of receiving marketing communications at any time.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Internal Operations: For internal purposes, such as data analysis, research, and auditing.
Disclosure of Your Information
We may disclose your information to the following categories of recipients:
- Service Providers: We may share information with third-party service providers who assist us with website hosting, data analysis, email delivery, payment processing, and other services.
- Business Partners: We may share information with our business partners to offer you certain products, services, or promotions.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
- Affiliates: We may share information with our affiliates for internal business purposes.
- With Your Consent: We may share your information with other parties with your consent.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include implementing technical, administrative, and physical safeguards. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights (GDPR Compliance)
If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including:
- Right to Access: You have the right to access the personal information we hold about you.
- Right to Rectification: You have the right to correct inaccurate or incomplete personal information.
- Right to Erasure: You have the right to request that we delete your personal information under certain circumstances.
- Right to Restriction of Processing: You have the right to restrict the processing of your personal information under certain circumstances.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Right to Object: You have the right to object to the processing of your personal information under certain circumstances.
- Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
- Right to lodge a complaint with a supervisory authority.
To exercise these rights, please contact us at the address provided below.
Children's Privacy
Our site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our site and update the date at the top of this policy. Your continued use of our site after any changes constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Al Noor Windows Manufacturing 27 Sheikh Zayed Road, Floor 14, Dubai, Dubai, 00000, UAE